Terms of service

Last updated: October 26, 2026

1. Who we are

This online store is operated by StrideLife, located in São José dos Pinhais – Paraná, Brazil, under the trade name "StrideLife" ("we", "us"). You can contact us at novacommerce.soporte@gmail.com. The store runs on Shopify technology; every purchase is made directly with StrideLife.

2. Acceptance of these terms

These Terms of Service, together with our Refund Policy, Shipping Policy and Privacy Policy, govern your use of the store and the purchases you make in it. By placing an order you accept these terms. Nothing in them limits the rights you have as a consumer under the law of your country of residence.

3. Eligibility and account

To buy, you must be of legal age in your country. You are responsible for making sure the information you give us is correct and for keeping your account confidential, if you create one.

4. Products

We describe and photograph our products as accurately as possible. Colors and appearance may vary slightly depending on your screen, lighting and viewing angle, without affecting the described features. We may stop selling a product or limit quantities per order.

5. Orders and formation of the contract

When you click the payment button, you place an order with an obligation to pay. The contract is formed when we send you the order confirmation email, which includes a summary of your order and these terms. To cancel or change an order before it ships, see the cancellation window in our Shipping Policy. We may decline an order due to lack of stock, suspected fraud or an obvious pricing error; if so, we will let you know and refund in full any amount charged.

6. Prices and payment

The price you see at checkout includes all taxes, duties and customs fees. Shipping costs, if any, are shown before you pay. We charge the price in effect when you place your order; later price changes do not affect confirmed orders. We accept the payment methods shown on the checkout page.

7. Shipping and delivery

Shipping times and conditions are set out in our Shipping Policy. We bear the risk of loss of or damage to the products until you, or the person you have named, receive them.

8. Right to return and warranties

You can return your order within the time limits and on the conditions of our Refund Policy, which at a minimum respects the right of withdrawal or cancellation of your country. All products come with the legal guarantee of conformity provided by applicable law; these terms do not exclude or limit it.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Reviews

We do not verify that the reviews published come from customers who have bought or used the product.

If you send us a review or comment, you grant us a free, worldwide, non-exclusive license to publish and reproduce it in connection with the store. It must be truthful and must not infringe the rights of others.

10. Intellectual property

The text, images, logos, design and other content of the store belong to StrideLife or its licensors. You may use them only to browse and shop; reproducing them for commercial purposes without our written permission is prohibited.

11. Prohibited uses

You may not use the store for unlawful purposes, to infringe the rights of others, to send malicious software, to scrape data without authorization, to bypass security measures or to simulate human behavior with bots. We may suspend access for anyone who does.

12. Third-party services and links

The store may include third-party tools or links. We do not control their content; their use is governed by their own terms.

13. Liability

We are liable for damage we cause you by breaching these terms, in accordance with applicable law. We are not liable for damage that is not a foreseeable consequence of our breach, or for delays caused by events beyond our reasonable control. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or gross negligence, for defective products, or any other liability that cannot be excluded by law, nor the non-waivable rights you have under the consumer protection law of your country.

14. Indemnity

If you breach these terms or use the store unlawfully, you will be responsible for the damage you cause us, to the extent permitted by applicable law.

15. Governing law and complaints

These terms are governed by the law of Brazil, without prejudice to the mandatory consumer protection rules of your country of residence, which will always continue to protect you. You can bring claims before the courts and consumer authorities where you live. In Mexico, the Federal Consumer Protection Agency (PROFECO) has administrative jurisdiction. In Chile, you can go to SERNAC or the local police court (juzgado de policía local) where you live. In Colombia, the Superintendency of Industry and Commerce (SIC). In Peru, INDECOPI; we respond to your complaints within 15 business days at most. Before making any claim, we invite you to email us at novacommerce.soporte@gmail.com so we can find a solution.

16. Changes to these terms

We may update these terms by publishing a new version with its date. Changes apply to orders placed after they are published; your order is always governed by the terms in effect when you placed it.

17. Other provisions

If a court finds any clause invalid, the rest will remain in effect. We may transfer this contract to another entity that continues operating the store, without reducing your rights.

18. Contact

StrideLife — São José dos Pinhais – Paraná, Brazil — novacommerce.soporte@gmail.com