Contact information

At StrideLife we want your experience to be flawless. If you have questions about an order, shipping or a return, our team is here to help.

Customer support

  • Email: novacommerce.soporte@gmail.com. Include your order number in the subject line so we can reply faster.
  • Hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (Brazil time).
  • Response time: 24 to 48 business hours.
  • Withdraw from an order (EU): click "Withdraw from contract" in our store (Shopify's withdrawal function).

Business details

  • Owner: StrideLife
  • Address: São José dos Pinhais – Paraná, Brazil

This address is for administrative purposes. Please do not send returns to this address: email us first and we will give you the warehouse address for your country.

If you are not satisfied

You can contact the consumer authority of your country (in the European Union, your national consumer body or the European Consumer Centres Network; in the United Kingdom, Citizens Advice; in Canada, your provincial office; in Australia, the ACCC; in New Zealand, the Commerce Commission; in Mexico, PROFECO; in Chile, SERNAC; in Colombia, the SIC; in Peru, INDECOPI).